TERMS AND CONDITIONS

1. Agreement and Scope of Work

1.1. These Terms and Conditions govern the agreement between StoneCura (“we”, “us”, “our”) and the Client (“you”, “your”) for the provision of stone restoration services.

1.2. A detailed written estimate or quotation will be provided to you outlining the scope of work, materials, and services included. Any changes to the scope of work may result in additional charges.

2. Customer Deposit

2.1. A deposit of 50% is required to confirm and secure your booking for our stone restoration services. The deposit is non-refundable except as provided in Section 5.

2.2. The deposit will be deducted from the total cost of the services outlined in your estimate.

2.3. Failure to pay the deposit by the agreed-upon date may result in the cancellation of your booking.

2.4. Once paid, the deposit signifies your agreement to proceed with the work as outlined in the estimate.

3. Payment Terms

3.1. The full balance must be paid in full within 7 days on the completion of the work and the issuing of the invoice before the completion date unless otherwise agreed in writing.

3.2. Where such alternative arrangements have been made between the Company and the Client must make payment within 30 days of the invoice date.

3.3. If the final balance is not paid within 7 days of completion, or within the pre arranged payment terms, we reserve the right to charge an administrative fee of £50 additional late fee plus any legal fees occurred in addition to the balance.

4. Cancellations and Refunds

4.1. Cancellations made by you more than 7 days before the scheduled start date will result in a full refund of the deposit, less any costs already incurred by us.

4.2. Cancellations made within 7 days of the scheduled start date will result in the loss of the deposit.

4.3. If we are unable to proceed with the work due to unforeseen circumstances or force majeure, we will offer a full refund of the deposit or an alternative date for service.

4.4. Deposits are non-refundable once work has commenced, except where work is unable to proceed due to our fault or breach.

4.5. Where the situation arises that the StoneCura operatives arrive onsite at the pre arranged time and date to commence work and are denied access for whatever reason, then a charge equivalent to the 50% of the remaining quotation for the Works shall be made payable by the Client.

5. Work Completion and Delays

5.1. We will make every effort to complete the work by the agreed-upon date, but we are not responsible for delays caused by external factors such as weather, supply issues, or other unforeseen circumstances.

5.2. Any delays will be communicated to you promptly, and we will agree on a revised completion date.

6. Equipment

6.1. The Company shall provide all restoration and cleaning supplies and equipment required to carry out the service.

6.2. The Client is required to provide running water and electricity at the premises where the service takes place as well as a suitable drain or toilet for the waste water/slurry to be deposited.

7. Warranty

7.1. Our stone restoration services come with a guarantee, that if the client is not satisfied with the result of identified areas, then the company operatives will return to the clients property and re-treat those areas. The warranty covers only the specific restoration work carried out and does not cover damage caused by third­ party actions, misuse, or neglect.

8. Liability

8.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:

8.2. Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include but are not limited to; floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;

8.3. For late arrival of the Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operatives may arrive with a delay or the restoration or cleaning visit may need to be re-scheduled.

8.4. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the operative using the industry standard restoration/cleaning methods;

8.5. The Company shall not be liable for Non satisfactory result from the service due to the Client or third party walking on the floors during or shortly after the cleaning process;

8.6. The Company shall not be liable for abnormal behaviour of surfaces after deep cleaning or restoration has been completed.

8.7. The Company shall not be liable for previous damage, cracking or poor fitting of floors or wall surfaces.

8.8. The Company shall not be responsible for a poor result in cleaning where this is a result of considerable wear and tear and/or staining to the surface prior to the service being carried out.

8.9. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as lack of ventilation, and/or appropriate heating.

8.10. The Company shall not be responsible for any damage caused as a result of the Client placing furniture on a floor which has not completely dried.

8.11. The Company shall not be responsible for any remedial work necessary for damage caused by vibrations from the floor machines, such as cracks in the ceiling or walls.

8.12. The Company shall not be responsible for any decoration to skirting boards and door frames that may be required due to the floor restoration process.

8.13. The Company shall not be responsible for any damage caused by the necessary removal or replacing of furniture before or during the cleaning process.

8.14. The Company shall not be responsible for any dislodge grout caused by our cleaning process.

8.15. The Company shall not be responsible for the removal of paint from painted surfaces due to the required necessity to protect sensitive areas with low tack tape.

9. Complaints

9.1. All services completed shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint.

9.2. The client is to inspect the work on completion with the operative.

9.3. All complaints must be received in writing by email or post within 7 days of the completion of works. The Company will promptly fully investigate any complaint and attempt to resolve the matter to the satisfaction of the Client.

9.4. The Client agrees to allow the Company to return and rectify any disputed issue(s).

10. Health and Safety

10.1. We will adhere to all relevant health and safety regulations while performing our services.

10.2. You agree to provide us with access to the property as necessary for the completion of the work and to inform us of any potential Hazards or risk.

11. Supplementary Terms

11.1. Estimates of how long it will take the operatives to complete the work area based on the average time it takes for such service from our previous experience and of similar size to the Client’s. It is difficult to estimate precisely how long it may take due to specific obstacles and that a degree of flexibility may be required. The Client understands that the Company will do its utmost to begin works on the scheduled start date, but that the Company reserves the right to reschedule the start date or time due to the nature of the work and to accommodate delays caused by prior projects.

11.2. The Client understands that the price that has been quoted is not for a “package deal” and does not include anything apart from services included in the quote.

11.3. All fragile and highly breakable items must be secured or removed. The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work.

11.4. The Company shall not be responsible for the Clients failure to comply with this obligation. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

11.5. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

12. Insurance

12.1. Any works completed by the company is covered by our public liability and treatment risk insurance.

13. Governing Law

13.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

13.2. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Acknowledgement of the Client

14.1. By paying the deposit and or accepting your booking & quotation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.